Shipment Management

Functional Description

This module handles shipments that are processed by the lost&found team.

Feature List

Shipment can contain n (often one, but a lostee can also be sent multiple items) items
Shipment is linked to n tickets (for informative purposes)
Shipment holds the address of the parcel
Shipment holds the dhl voucher used
On creation of a shipment, the agent can activate the features "adress retrieval", "item validation" and/or tracking
- address retrieval: the lostee recieves a email with publicly accessible link, on this page the user can enter his address.
  - address sanitation
  - address validation
  - automatic state change after successful address entry (-> waiting for shipping)
- item validation: the lostee recieves a email with publicly accessible link, on this page the user see the images and confirm the items
  - automatic state change after confirmation
- tracking: the lostee recieves a email with publicly accessible link, on this page the user can enter his address
Returning parcels could be managed to (e.g. if a shipment is marked as returned, the items will be unfound again)