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send more informative auto reply

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j3d1 2024-01-12 23:12:18 +01:00
parent f7002c5548
commit 5a1cfedd56
2 changed files with 49 additions and 14 deletions
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14
core/mail/protocol.py
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@ -174,7 +174,6 @@ def receive_email(envelope, log=None):
active_issue_thread, new = find_active_issue_thread(header_in_reply_to, subject)
email = Email.objects.create(
sender=sender, recipient=recipient, body=body, subject=subject, reference=header_message_id,
in_reply_to=header_in_reply_to, raw=envelope.content.decode('utf-8'), event=target_event,
@ -188,8 +187,19 @@ def receive_email(envelope, log=None):
# auto reply if new issue
references = collect_references(active_issue_thread)
if not sender.startswith('noreply'):
subject = f"Re: {subject} [#{active_issue_thread.short_uuid()}]"
body = '''Your request (#{}) has been received and will be reviewed by our lost&found angels.
We are reviewing incoming requests during the event and teardown. Immediately after the event, expect a delay as the \
workload is high. We will not forget about your request and get back in touch once we have updated information on your \
request. Requests for devices, wallets, credit cards or similar items will be handled with priority.
If you happen to find your lost item or just want to add additional information, please reply to this email. Please \
do not create a new request.
Your c3lf (Cloakroom + Lost&Found) Team'''.format(active_issue_thread.short_uuid())
reply_email = Email.objects.create(
sender=recipient, recipient=sender, body="Thank you for your message.", subject="Message received",
sender=recipient, recipient=sender, body=body, subject=subject,
in_reply_to=header_message_id, event=target_event, issue_thread=active_issue_thread)
reply = make_reply(reply_email, references)
else: