c3lf-system-3/core/tickets/models.py

70 lines
2.4 KiB
Python

from django.db import models
from django_softdelete.models import SoftDeleteModel
from inventory.models import Event
from django.db.models.signals import post_save
from django.dispatch import receiver
STATE_CHOICES = (
('pending_new', 'New'),
('pending_open', 'Open'),
('pending_shipping', 'Needs to be shipped'),
('pending_physical_confirmation', 'Needs to be confirmed physically'),
('pending_return', 'Needs to be returned'),
('waiting_details', 'Waiting for details'),
('waiting_pre_shipping', 'Waiting for Address/Shipping Info'),
('closed_returned', 'Closed: Returned'),
('closed_shipped', 'Closed: Shipped'),
('closed_not_found', 'Closed: Not found'),
('closed_not_our_problem', 'Closed: Not our problem'),
('closed_duplicate', 'Closed: Duplicate'),
('closed_timeout', 'Closed: Timeout'),
('closed_spam', 'Closed: Spam'),
)
class IssueThread(SoftDeleteModel):
id = models.AutoField(primary_key=True)
name = models.CharField(max_length=255)
assigned_to = models.CharField(max_length=255, null=True)
last_activity = models.DateTimeField(auto_now=True)
manually_created = models.BooleanField(default=False)
@property
def state(self):
try:
return self.state_changes.order_by('-timestamp').first().state
except AttributeError:
return 'none'
@state.setter
def state(self, value):
if self.state == value:
return
self.state_changes.create(state=value)
class Meta:
permissions = [
('send_mail', 'Can send mail'),
('add_issuethread_manual', 'Can add issue thread manually'),
]
@receiver(post_save, sender=IssueThread)
def create_issue_thread(sender, instance, created, **kwargs):
if created:
StateChange.objects.create(issue_thread=instance, state='pending_new')
class Comment(models.Model):
id = models.AutoField(primary_key=True)
issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='comments')
comment = models.TextField()
timestamp = models.DateTimeField(auto_now_add=True)
class StateChange(models.Model):
id = models.AutoField(primary_key=True)
issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='state_changes')
state = models.CharField(max_length=255, choices=STATE_CHOICES, default='pending_new')
timestamp = models.DateTimeField(auto_now_add=True)