import logging from django.urls import re_path from django.contrib.auth.decorators import permission_required from rest_framework import routers, viewsets, serializers, status from rest_framework.decorators import api_view, permission_classes from rest_framework.permissions import IsAuthenticated from rest_framework.response import Response from asgiref.sync import async_to_sync from channels.layers import get_channel_layer from core.settings import MAIL_DOMAIN from mail.api_v2 import AttachmentSerializer from mail.models import Email from mail.protocol import send_smtp, make_reply, collect_references from notify_sessions.models import SystemEvent from tickets.models import IssueThread, Comment, STATE_CHOICES class IssueSerializer(serializers.ModelSerializer): timeline = serializers.SerializerMethodField() last_activity = serializers.SerializerMethodField() class Meta: model = IssueThread fields = ('id', 'timeline', 'name', 'state', 'assigned_to', 'last_activity', 'uuid') read_only_fields = ('id', 'timeline', 'last_activity', 'uuid') def to_internal_value(self, data): ret = super().to_internal_value(data) if 'state' in data: ret['state'] = data['state'] return ret def validate(self, attrs): if 'state' in attrs: if attrs['state'] not in [x[0] for x in STATE_CHOICES]: raise serializers.ValidationError('invalid state') return attrs @staticmethod def get_last_activity(self): try: last_state_change = self.state_changes.order_by('-timestamp').first().timestamp \ if self.state_changes.count() > 0 else None last_comment = self.comments.order_by('-timestamp').first().timestamp if self.comments.count() > 0 else None last_mail = self.emails.order_by('-timestamp').first().timestamp if self.emails.count() > 0 else None args = [x for x in [last_state_change, last_comment, last_mail] if x is not None] return max(args) except AttributeError: return None @staticmethod def get_timeline(obj): timeline = [] for comment in obj.comments.all(): timeline.append({ 'type': 'comment', 'id': comment.id, 'timestamp': comment.timestamp, 'comment': comment.comment, }) for state_change in obj.state_changes.all(): timeline.append({ 'type': 'state', 'id': state_change.id, 'timestamp': state_change.timestamp, 'state': state_change.state, }) for email in obj.emails.all(): timeline.append({ 'type': 'mail', 'id': email.id, 'timestamp': email.timestamp, 'sender': email.sender, 'recipient': email.recipient, 'subject': email.subject, 'body': email.body, 'attachments': AttachmentSerializer(email.attachments.all(), many=True).data, }) return sorted(timeline, key=lambda x: x['timestamp']) def get_queryset(self): return IssueThread.objects.all().order_by('-last_activity') class IssueViewSet(viewsets.ModelViewSet): serializer_class = IssueSerializer queryset = IssueThread.objects.all() class CommentSerializer(serializers.ModelSerializer): def validate(self, attrs): if 'comment' not in attrs or attrs['comment'] == '': raise serializers.ValidationError('comment cannot be empty') return attrs class Meta: model = Comment fields = ('id', 'comment', 'timestamp', 'issue_thread') class CommentViewSet(viewsets.ModelViewSet): serializer_class = CommentSerializer queryset = Comment.objects.all() @api_view(['POST']) @permission_classes([IsAuthenticated]) @permission_required('tickets.add_issuethread', raise_exception=True) def reply(request, pk): issue = IssueThread.objects.get(pk=pk) # email = issue.reply(request.data['body']) # TODO evaluate if this is a useful abstraction references = collect_references(issue) first_mail = Email.objects.filter(issue_thread=issue, recipient__endswith='@' + MAIL_DOMAIN).order_by( 'timestamp').first() if not first_mail: return Response({'status': 'error', 'message': 'no previous mail found, reply would not make sense.'}, status=status.HTTP_400_BAD_REQUEST) mail = Email.objects.create( issue_thread=issue, sender=first_mail.recipient, recipient=first_mail.sender, subject=f'Re: {issue.name} [#{issue.short_uuid()}]', body=request.data['message'], in_reply_to=first_mail.reference, ) log = logging.getLogger('mail.log') async_to_sync(send_smtp)(make_reply(mail, references), log) return Response({'status': 'ok'}, status=status.HTTP_201_CREATED) @api_view(['POST']) @permission_classes([IsAuthenticated]) @permission_required('tickets.add_issuethread_manual', raise_exception=True) def manual_ticket(request): if 'name' not in request.data: return Response({'status': 'error', 'message': 'missing name'}, status=status.HTTP_400_BAD_REQUEST) if 'sender' not in request.data: return Response({'status': 'error', 'message': 'missing sender'}, status=status.HTTP_400_BAD_REQUEST) if 'recipient' not in request.data: return Response({'status': 'error', 'message': 'missing recipient'}, status=status.HTTP_400_BAD_REQUEST) if 'body' not in request.data: return Response({'status': 'error', 'message': 'missing body'}, status=status.HTTP_400_BAD_REQUEST) issue = IssueThread.objects.create( name=request.data['name'], manually_created=True, ) email = Email.objects.create( issue_thread=issue, sender=request.data['sender'], recipient=request.data['recipient'], subject=request.data['name'], body=request.data['body'], ) systemevent = SystemEvent.objects.create(type='email received', reference=email.id) channel_layer = get_channel_layer() async_to_sync(channel_layer.group_send)( 'general', {"type": "generic.event", "name": "send_message_to_frontend", "event_id": systemevent.id, "message": "email received"} ) return Response(IssueSerializer(issue).data, status=status.HTTP_201_CREATED) class StateSerializer(serializers.Serializer): text = serializers.SerializerMethodField() value = serializers.SerializerMethodField() def get_text(self, obj): return obj['text'] def get_value(self, obj): return obj['value'] @api_view(['GET']) @permission_classes([IsAuthenticated]) def get_available_states(request): def get_state_choices(): for state in STATE_CHOICES: yield {'value': list(state)[0], 'text': list(state)[1]} return Response(get_state_choices()) @api_view(['POST']) @permission_classes([IsAuthenticated]) @permission_required('tickets.add_comment', raise_exception=True) def add_comment(request, pk): issue = IssueThread.objects.get(pk=pk) if 'comment' not in request.data or request.data['comment'] == '': return Response({'status': 'error', 'message': 'missing comment'}, status=status.HTTP_400_BAD_REQUEST) comment = Comment.objects.create( issue_thread=issue, comment=request.data['comment'], ) systemevent = SystemEvent.objects.create(type='comment added', reference=comment.id) channel_layer = get_channel_layer() async_to_sync(channel_layer.group_send)( 'general', {"type": "generic.event", "name": "send_message_to_frontend", "event_id": systemevent.id, "message": "comment added"} ) return Response(CommentSerializer(comment).data, status=status.HTTP_201_CREATED) router = routers.SimpleRouter() router.register(r'tickets', IssueViewSet, basename='issues') router.register(r'comments', CommentViewSet, basename='comments') urlpatterns = ([ re_path(r'^tickets/(?P\d+)/reply/$', reply, name='reply'), re_path(r'^tickets/(?P\d+)/comment/$', add_comment, name='add_comment'), re_path(r'^tickets/manual/$', manual_ticket, name='manual_ticket'), re_path(r'^tickets/states/$', get_available_states, name='get_available_states'), ] + router.urls)