web/src/views/Ticket.vue

@@ -125,6 +125,9 @@ export default {
     },
     mounted() {
 		this.scheduleAfterInit(() => [Promise.all([this.fetchTicketStates(), this.loadTickets(), this.loadUsers(), this.fetchShippingVouchers()]).then(()=>{
+			if (this.ticket.state == "pending_new"){
+				this.ticket.state = "pending_open"
+			};
 			this.selected_state = this.ticket.state;
 			this.selected_assignee = this.ticket.assigned_to
 		})]);