diff --git a/core/inventory/migrations/0004_alter_event_created_at_alter_item_created_at.py b/core/inventory/migrations/0004_alter_event_created_at_alter_item_created_at.py
new file mode 100644
index 0000000..b5fd81a
--- /dev/null
+++ b/core/inventory/migrations/0004_alter_event_created_at_alter_item_created_at.py
@@ -0,0 +1,23 @@
+# Generated by Django 4.2.7 on 2024-01-22 16:02
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('inventory', '0003_alter_item_options'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='event',
+            name='created_at',
+            field=models.DateTimeField(auto_now_add=True, null=True),
+        ),
+        migrations.AlterField(
+            model_name='item',
+            name='created_at',
+            field=models.DateTimeField(auto_now_add=True, null=True),
+        ),
+    ]
diff --git a/core/inventory/models.py b/core/inventory/models.py
index 73f4582..ca0aeb7 100644
--- a/core/inventory/models.py
+++ b/core/inventory/models.py
@@ -8,7 +8,6 @@ class ItemManager(SoftDeleteManager):
     def create(self, **kwargs):
         if 'uid' in kwargs:
             raise ValueError('uid must not be set manually')
-        #uid = Item.objects.filter(event=kwargs['event']).count() + 1
         uid = Item.all_objects.filter(event=kwargs['event']).count() + 1
         kwargs['uid'] = uid
         return super().create(**kwargs)
@@ -24,7 +23,7 @@ class Item(SoftDeleteModel):
     event = models.ForeignKey('Event', models.CASCADE, db_column='eid')
     container = models.ForeignKey('Container', models.CASCADE, db_column='cid')
     returned_at = models.DateTimeField(blank=True, null=True)
-    created_at = models.DateTimeField(blank=True, null=True)
+    created_at = models.DateTimeField(null=True, auto_now_add=True)
     updated_at = models.DateTimeField(blank=True, null=True)
 
     objects = ItemManager()
@@ -36,6 +35,7 @@ class Item(SoftDeleteModel):
             ('match_item', 'Can match item')
         ]
 
+
 class Container(SoftDeleteModel):
     cid = models.AutoField(primary_key=True)
     name = models.CharField(max_length=255)
@@ -51,5 +51,5 @@ class Event(models.Model):
     end = models.DateTimeField(blank=True, null=True)
     pre_start = models.DateTimeField(blank=True, null=True)
     post_end = models.DateTimeField(blank=True, null=True)
-    created_at = models.DateTimeField(blank=True, null=True)
+    created_at = models.DateTimeField(null=True, auto_now_add=True)
     updated_at = models.DateTimeField(blank=True, null=True)
diff --git a/core/tickets/api_v2.py b/core/tickets/api_v2.py
index 2763444..9b9855d 100644
--- a/core/tickets/api_v2.py
+++ b/core/tickets/api_v2.py
@@ -2,7 +2,7 @@ import logging
 
 from django.urls import re_path
 from django.contrib.auth.decorators import permission_required
-from rest_framework import routers, viewsets, serializers, status
+from rest_framework import routers, viewsets, status
 from rest_framework.decorators import api_view, permission_classes
 from rest_framework.permissions import IsAuthenticated
 from rest_framework.response import Response
@@ -10,78 +10,11 @@ from asgiref.sync import async_to_sync
 from channels.layers import get_channel_layer
 
 from core.settings import MAIL_DOMAIN
-from mail.api_v2 import AttachmentSerializer
 from mail.models import Email
 from mail.protocol import send_smtp, make_reply, collect_references
 from notify_sessions.models import SystemEvent
 from tickets.models import IssueThread, Comment, STATE_CHOICES
-
-
-class IssueSerializer(serializers.ModelSerializer):
-    timeline = serializers.SerializerMethodField()
-    last_activity = serializers.SerializerMethodField()
-
-    class Meta:
-        model = IssueThread
-        fields = ('id', 'timeline', 'name', 'state', 'assigned_to', 'last_activity', 'uuid')
-        read_only_fields = ('id', 'timeline', 'last_activity', 'uuid')
-
-    def to_internal_value(self, data):
-        ret = super().to_internal_value(data)
-        if 'state' in data:
-            ret['state'] = data['state']
-        return ret
-
-    def validate(self, attrs):
-        if 'state' in attrs:
-            if attrs['state'] not in [x[0] for x in STATE_CHOICES]:
-                raise serializers.ValidationError('invalid state')
-        return attrs
-
-    @staticmethod
-    def get_last_activity(self):
-        try:
-            last_state_change = self.state_changes.order_by('-timestamp').first().timestamp \
-                if self.state_changes.count() > 0 else None
-            last_comment = self.comments.order_by('-timestamp').first().timestamp if self.comments.count() > 0 else None
-            last_mail = self.emails.order_by('-timestamp').first().timestamp if self.emails.count() > 0 else None
-            args = [x for x in [last_state_change, last_comment, last_mail] if x is not None]
-            return max(args)
-        except AttributeError:
-            return None
-
-    @staticmethod
-    def get_timeline(obj):
-        timeline = []
-        for comment in obj.comments.all():
-            timeline.append({
-                'type': 'comment',
-                'id': comment.id,
-                'timestamp': comment.timestamp,
-                'comment': comment.comment,
-            })
-        for state_change in obj.state_changes.all():
-            timeline.append({
-                'type': 'state',
-                'id': state_change.id,
-                'timestamp': state_change.timestamp,
-                'state': state_change.state,
-            })
-        for email in obj.emails.all():
-            timeline.append({
-                'type': 'mail',
-                'id': email.id,
-                'timestamp': email.timestamp,
-                'sender': email.sender,
-                'recipient': email.recipient,
-                'subject': email.subject,
-                'body': email.body,
-                'attachments': AttachmentSerializer(email.attachments.all(), many=True).data,
-            })
-        return sorted(timeline, key=lambda x: x['timestamp'])
-
-    def get_queryset(self):
-        return IssueThread.objects.all().order_by('-last_activity')
+from tickets.serializers import IssueSerializer, CommentSerializer
 
 
 class IssueViewSet(viewsets.ModelViewSet):
@@ -89,18 +22,6 @@ class IssueViewSet(viewsets.ModelViewSet):
     queryset = IssueThread.objects.all()
 
 
-class CommentSerializer(serializers.ModelSerializer):
-
-    def validate(self, attrs):
-        if 'comment' not in attrs or attrs['comment'] == '':
-            raise serializers.ValidationError('comment cannot be empty')
-        return attrs
-
-    class Meta:
-        model = Comment
-        fields = ('id', 'comment', 'timestamp', 'issue_thread')
-
-
 class CommentViewSet(viewsets.ModelViewSet):
     serializer_class = CommentSerializer
     queryset = Comment.objects.all()
@@ -116,7 +37,8 @@ def reply(request, pk):
     first_mail = Email.objects.filter(issue_thread=issue, recipient__endswith='@' + MAIL_DOMAIN).order_by(
         'timestamp').first()
     if not first_mail:
-        return Response({'status': 'error', 'message': 'no previous mail found, reply would not make sense.'}, status=status.HTTP_400_BAD_REQUEST)
+        return Response({'status': 'error', 'message': 'no previous mail found, reply would not make sense.'},
+                        status=status.HTTP_400_BAD_REQUEST)
     mail = Email.objects.create(
         issue_thread=issue,
         sender=first_mail.recipient,
@@ -165,17 +87,6 @@ def manual_ticket(request):
     return Response(IssueSerializer(issue).data, status=status.HTTP_201_CREATED)
 
 
-class StateSerializer(serializers.Serializer):
-    text = serializers.SerializerMethodField()
-    value = serializers.SerializerMethodField()
-
-    def get_text(self, obj):
-        return obj['text']
-
-    def get_value(self, obj):
-        return obj['value']
-
-
 @api_view(['GET'])
 @permission_classes([IsAuthenticated])
 def get_available_states(request):
diff --git a/core/tickets/migrations/0008_alter_issuethread_options_and_more.py b/core/tickets/migrations/0008_alter_issuethread_options_and_more.py
new file mode 100644
index 0000000..788f9f6
--- /dev/null
+++ b/core/tickets/migrations/0008_alter_issuethread_options_and_more.py
@@ -0,0 +1,33 @@
+# Generated by Django 4.2.7 on 2024-01-22 16:15
+
+from django.conf import settings
+from django.db import migrations, models
+import django.db.models.deletion
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+        ('tickets', '0007_alter_statechange_state'),
+    ]
+
+    operations = [
+        migrations.AlterModelOptions(
+            name='issuethread',
+            options={'permissions': [('send_mail', 'Can send mail'), ('add_issuethread_manual', 'Can add issue thread manually'), ('assign_issuethread', 'Can assign issue thread')]},
+        ),
+        migrations.RemoveField(
+            model_name='issuethread',
+            name='assigned_to',
+        ),
+        migrations.CreateModel(
+            name='Assignment',
+            fields=[
+                ('id', models.AutoField(primary_key=True, serialize=False)),
+                ('timestamp', models.DateTimeField(auto_now_add=True)),
+                ('assigned_to', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
+                ('issue_thread', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='assignments', to='tickets.issuethread')),
+            ],
+        ),
+    ]
diff --git a/core/tickets/models.py b/core/tickets/models.py
index 4667b0f..7d90052 100644
--- a/core/tickets/models.py
+++ b/core/tickets/models.py
@@ -1,6 +1,7 @@
 from django.db import models
 from django_softdelete.models import SoftDeleteModel
 
+from authentication.models import ExtendedUser
 from inventory.models import Event
 from django.db.models.signals import post_save, pre_save
 from django.dispatch import receiver
@@ -32,7 +33,6 @@ class IssueThread(SoftDeleteModel):
     id = models.AutoField(primary_key=True)
     uuid = models.CharField(max_length=255, unique=True, null=False, blank=False)
     name = models.CharField(max_length=255)
-    assigned_to = models.CharField(max_length=255, null=True)
     manually_created = models.BooleanField(default=False)
 
     def short_uuid(self):
@@ -51,10 +51,24 @@ class IssueThread(SoftDeleteModel):
             return
         self.state_changes.create(state=value)
 
+    @property
+    def assigned_to(self):
+        try:
+            return self.assignments.order_by('-timestamp').first().assigned_to
+        except AttributeError:
+            return None
+
+    @assigned_to.setter
+    def assigned_to(self, value):
+        if self.assigned_to == value:
+            return
+        self.assignments.create(assigned_to=value)
+
     class Meta:
         permissions = [
             ('send_mail', 'Can send mail'),
             ('add_issuethread_manual', 'Can add issue thread manually'),
+            ('assign_issuethread', 'Can assign issue thread'),
         ]
 
 
@@ -70,12 +84,6 @@ def create_issue_thread(sender, instance, created, **kwargs):
     if created:
         StateChange.objects.create(issue_thread=instance, state='pending_new')
 
-    class Meta:
-        permissions = [
-            ('send_mail', 'Can send mail'),
-            ('add_issuethread_manual', 'Can add issue thread manually'),
-        ]
-
 
 class Comment(models.Model):
     id = models.AutoField(primary_key=True)
@@ -89,3 +97,10 @@ class StateChange(models.Model):
     issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='state_changes')
     state = models.CharField(max_length=255, choices=STATE_CHOICES, default='pending_new')
     timestamp = models.DateTimeField(auto_now_add=True)
+
+
+class Assignment(models.Model):
+    id = models.AutoField(primary_key=True)
+    issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='assignments')
+    assigned_to = models.ForeignKey(ExtendedUser, on_delete=models.CASCADE, related_name='assigned_tickets')
+    timestamp = models.DateTimeField(auto_now_add=True)
diff --git a/core/tickets/serializers.py b/core/tickets/serializers.py
new file mode 100644
index 0000000..fe3972e
--- /dev/null
+++ b/core/tickets/serializers.py
@@ -0,0 +1,106 @@
+from rest_framework import serializers
+
+from authentication.models import ExtendedUser
+from mail.api_v2 import AttachmentSerializer
+from tickets.models import IssueThread, Comment, STATE_CHOICES
+
+
+class CommentSerializer(serializers.ModelSerializer):
+
+    def validate(self, attrs):
+        if 'comment' not in attrs or attrs['comment'] == '':
+            raise serializers.ValidationError('comment cannot be empty')
+        return attrs
+
+    class Meta:
+        model = Comment
+        fields = ('id', 'comment', 'timestamp', 'issue_thread')
+
+
+class StateSerializer(serializers.Serializer):
+    text = serializers.SerializerMethodField()
+    value = serializers.SerializerMethodField()
+
+    def get_text(self, obj):
+        return obj['text']
+
+    def get_value(self, obj):
+        return obj['value']
+
+
+class IssueSerializer(serializers.ModelSerializer):
+    timeline = serializers.SerializerMethodField()
+    last_activity = serializers.SerializerMethodField()
+    assigned_to = serializers.SlugRelatedField(slug_field='username', queryset=ExtendedUser.objects.all(),
+                                               allow_null=True, required=False)
+
+    class Meta:
+        model = IssueThread
+        fields = ('id', 'timeline', 'name', 'state', 'assigned_to', 'last_activity', 'uuid')
+        read_only_fields = ('id', 'timeline', 'last_activity', 'uuid')
+
+    def to_internal_value(self, data):
+        ret = super().to_internal_value(data)
+        if 'state' in data:
+            ret['state'] = data['state']
+#        if 'assigned_to' in data:
+#            ret['assigned_to'] = data['assigned_to']
+        return ret
+
+    def validate(self, attrs):
+        if 'state' in attrs:
+            if attrs['state'] not in [x[0] for x in STATE_CHOICES]:
+                raise serializers.ValidationError('invalid state')
+        return attrs
+
+    @staticmethod
+    def get_last_activity(self):
+        try:
+            last_state_change = self.state_changes.order_by('-timestamp').first().timestamp \
+                if self.state_changes.count() > 0 else None
+            last_comment = self.comments.order_by('-timestamp').first().timestamp if self.comments.count() > 0 else None
+            last_mail = self.emails.order_by('-timestamp').first().timestamp if self.emails.count() > 0 else None
+            args = [x for x in [last_state_change, last_comment, last_mail] if x is not None]
+            return max(args)
+        except AttributeError:
+            return None
+
+    @staticmethod
+    def get_timeline(obj):
+        timeline = []
+        for comment in obj.comments.all():
+            timeline.append({
+                'type': 'comment',
+                'id': comment.id,
+                'timestamp': comment.timestamp,
+                'comment': comment.comment,
+            })
+        for state_change in obj.state_changes.all():
+            timeline.append({
+                'type': 'state',
+                'id': state_change.id,
+                'timestamp': state_change.timestamp,
+                'state': state_change.state,
+            })
+        for email in obj.emails.all():
+            timeline.append({
+                'type': 'mail',
+                'id': email.id,
+                'timestamp': email.timestamp,
+                'sender': email.sender,
+                'recipient': email.recipient,
+                'subject': email.subject,
+                'body': email.body,
+                'attachments': AttachmentSerializer(email.attachments.all(), many=True).data,
+            })
+        for assignment in obj.assignments.all():
+            timeline.append({
+                'type': 'assignment',
+                'id': assignment.id,
+                'timestamp': assignment.timestamp,
+                'assigned_to': assignment.assigned_to.username,
+            })
+        return sorted(timeline, key=lambda x: x['timestamp'])
+
+    def get_queryset(self):
+        return IssueThread.objects.all().order_by('-last_activity')
diff --git a/core/tickets/tests/v2/test_tickets.py b/core/tickets/tests/v2/test_tickets.py
index 961a8f4..6b7a048 100644
--- a/core/tickets/tests/v2/test_tickets.py
+++ b/core/tickets/tests/v2/test_tickets.py
@@ -297,4 +297,21 @@ class IssueApiTest(TestCase):
         )
         response = self.client.patch(f'/api/2/tickets/{issue.id}/', {'state': 'invalid'},
                                      content_type='application/json')
-        self.assertEqual(response.status_code, 400)
+        self.assertEqual(400, response.status_code)
+
+    def test_assign_user(self):
+        issue = IssueThread.objects.create(
+            name="test issue",
+        )
+        response = self.client.patch(f'/api/2/tickets/{issue.id}/', {'assigned_to': self.user.username},
+                                     content_type='application/json')
+        self.assertEqual(200, response.status_code)
+        self.assertEqual('pending_new', response.json()['state'])
+        self.assertEqual('test issue', response.json()['name'])
+        self.assertEqual(self.user.username, response.json()['assigned_to'])
+        timeline = response.json()['timeline']
+        self.assertEqual(2, len(timeline))
+        self.assertEqual('state', timeline[0]['type'])
+        self.assertEqual('pending_new', timeline[0]['state'])
+        self.assertEqual('assignment', timeline[1]['type'])
+        self.assertEqual(self.user.username, timeline[1]['assigned_to'])
diff --git a/web/src/components/Timeline.vue b/web/src/components/Timeline.vue
index 1c05cd9..b53128c 100644
--- a/web/src/components/Timeline.vue
+++ b/web/src/components/Timeline.vue
@@ -11,12 +11,16 @@
             <span class="timeline-item-icon faded-icon" v-else-if="item.type === 'state'" :class="'bg-' + stateInfo(item.state).color">
                 <font-awesome-icon :icon="stateInfo(item.state).icon"/>
             </span>
+            <span class="timeline-item-icon faded-icon" v-else-if="item.type === 'assignment'" :class="'bg-secondary'">
+                <font-awesome-icon icon="user"/>
+            </span>
             <span class="timeline-item-icon faded-icon" v-else>
                 <font-awesome-icon icon="pen"/>
             </span>
             <TimelineMail v-if="item.type === 'mail'" :item="item"/>
             <TimelineComment v-else-if="item.type === 'comment'" :item="item"/>
             <TimelineStateChange v-else-if="item.type === 'state'" :item="item"/>
+            <TimelineAssignment v-else-if="item.type === 'assignment'" :item="item"/>
             <p v-else>{{ item }}</p>
         </li>
         <li class="timeline-item">
@@ -61,10 +65,11 @@ import TimelineMail from "@/components/TimelineMail.vue";
 import TimelineComment from "@/components/TimelineComment.vue";
 import TimelineStateChange from "@/components/TimelineStateChange.vue";
 import {mapGetters} from "vuex";
+import TimelineAssignment from "@/components/TimelineAssignment.vue";
 
 export default {
     name: 'Timeline',
-    components: {TimelineStateChange, TimelineComment, TimelineMail},
+    components: {TimelineAssignment, TimelineStateChange, TimelineComment, TimelineMail},
     props: {
         timeline: {
             type: Array,
diff --git a/web/src/components/TimelineAssignment.vue b/web/src/components/TimelineAssignment.vue
new file mode 100644
index 0000000..d384825
--- /dev/null
+++ b/web/src/components/TimelineAssignment.vue
@@ -0,0 +1,84 @@
+<template>
+    <div class="timeline-item-description">
+        <i class="avatar | small">
+            <font-awesome-icon icon="user"/>
+        </i>
+        <span><a href="#">$USER</a> assigned ticket to <span
+            class="badge badge-pill badge-secondary">{{ item.assigned_to }}</span> at <time
+            :datetime="timestamp">{{ timestamp }}</time>
+        </span>
+    </div>
+</template>
+
+<script>
+
+export default {
+    name: 'TimelineAssignment',
+    props: {
+        'item': {
+            type: Object,
+            required: true
+        }
+    },
+    computed: {
+        'timestamp': function () {
+            return new Date(this.item.timestamp).toLocaleString();
+        },
+
+    }
+};
+</script>
+
+<style scoped>
+
+
+a {
+    color: inherit;
+}
+
+
+.timeline-item-description {
+    display: flex;
+    padding-top: 6px;
+    gap: 8px;
+    color: var(--gray);
+
+    img {
+        flex-shrink: 0;
+    }
+
+    a {
+        /*color: var(--c-grey-500);*/
+        font-weight: 500;
+        text-decoration: none;
+
+        &:hover,
+        &:focus {
+            outline: 0; /* Don't actually do this */
+            color: var(--info);
+        }
+    }
+}
+
+.avatar {
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    border-radius: 50%;
+    overflow: hidden;
+    aspect-ratio: 1 / 1;
+    flex-shrink: 0;
+    width: 40px;
+    height: 40px;
+
+    &.small {
+        width: 28px;
+        height: 28px;
+    }
+
+    img {
+        object-fit: cover;
+    }
+}
+
+</style>
\ No newline at end of file
diff --git a/web/src/components/TimelineStateChange.vue b/web/src/components/TimelineStateChange.vue
index 481807b..eab7c41 100644
--- a/web/src/components/TimelineStateChange.vue
+++ b/web/src/components/TimelineStateChange.vue
@@ -41,9 +41,6 @@ export default {
         'timestamp': function () {
             return new Date(this.item.timestamp).toLocaleString();
         },
-        'body': function () {
-            return this.item.body.replace(/</g, '&lt;').replace(/>/g, '&gt;').replace(/\n/g, '<br/>');
-        }
 
     }
 };
diff --git a/web/src/views/Ticket.vue b/web/src/views/Ticket.vue
index 76e3b5d..b8c0cf9 100644
--- a/web/src/views/Ticket.vue
+++ b/web/src/views/Ticket.vue
@@ -17,6 +17,14 @@
                             <font-awesome-icon icon="clipboard"/>
                             Copy DHL contact to clipboard
                         </ClipboardButton>
+                        <div class="btn-group">
+                            <select class="form-control" v-model="ticket.assigned_to">
+                                <option v-for="user in users" :value="user.username">{{ user.username }}</option>
+                            </select>
+                            <button class="form-control btn btn-success" @click="assigTicket(ticket)">
+                                Assign&nbsp;Ticket
+                            </button>
+                        </div>
                         <div class="btn-group">
                             <select class="form-control" v-model="ticket.state">
                                 <option v-for="status in state_options" :value="status.value">{{ status.text }}</option>
@@ -41,7 +49,7 @@ export default {
     name: 'Ticket',
     components: {ClipboardButton, Timeline},
     computed: {
-        ...mapState(['tickets', 'state_options']),
+        ...mapState(['tickets', 'state_options', 'users']),
         ticket() {
             const id = parseInt(this.$route.params.id)
             const ret = this.tickets.find(ticket => ticket.id === id);
@@ -53,7 +61,8 @@ export default {
         }
     },
     methods: {
-        ...mapActions(['deleteItem', 'markItemReturned', 'loadTickets', 'sendMail', 'updateTicketPartial', 'fetchTicketStates', 'postComment']),
+        ...mapActions(['deleteItem', 'markItemReturned', 'sendMail', 'updateTicketPartial', 'postComment']),
+        ...mapActions(['loadTickets', 'loadUsers', 'fetchTicketStates']),
         handleMail(mail) {
             this.sendMail({
                 id: this.ticket.id,
@@ -71,11 +80,18 @@ export default {
                 id: ticket.id,
                 state: ticket.state
             })
+        },
+        assigTicket(ticket) {
+            this.updateTicketPartial({
+                id: ticket.id,
+                assigned_to: ticket.assigned_to
+            })
         }
     },
     created() {
         this.fetchTicketStates()
         this.loadTickets()
+        this.loadUsers()
     }
 };
 </script>