stash

TODO.md

@@ -71,8 +71,30 @@
 * [ ] concept: purge old tickets
 * [ ] concept: purge old items
 * [ ] concept: auto email stale after x days
+* [ ] frontend: reply email field multiline
+* [ ] concept: customisable autoreply (message, title) + ticket id
+* [ ] frontend: show from address in issueThread or internal user
+* [ ] manual ticket creation
+* [ ] hide citation for incoming mails
+* [ ] frontend: different icons for send and received mails
+* [ ] frontend: change ticket status
+  * new mail -> new,
+  * op reply ->
+    * waiting for detail
+    * waiting for address / shipment information
+  * customer reply -> open
+  * needs physical confirmation
+  * needs to be shipped
+  * dhl mail -> closed: shipped
+  * closed: not found
+  * closed: not our problem
+  * closed: timeout (no reply)
+  * closed: duplicate
+  * closed: spam
+* [ ] concept: split ticket for multiple items
+* [ ] mail signature
+* [ ] guru api integration
 
 ## Priority: TODO
 
-* send mails from web frontend
-* login / user management
+* manual ticket creation

core/tickets/api_v2.py

@@ -7,10 +7,12 @@ from rest_framework.decorators import api_view, permission_classes
 from rest_framework.permissions import IsAuthenticated
 from rest_framework.response import Response
 from asgiref.sync import async_to_sync
+from channels.layers import get_channel_layer
 
 from core.settings import MAIL_DOMAIN
 from mail.models import Email
 from mail.protocol import send_smtp, make_reply, collect_references
+from notify_sessions.models import SystemEvent
 from tickets.models import IssueThread
 
 
@@ -80,9 +82,34 @@ def reply(request, pk):
     return Response({'status': 'ok'}, status=status.HTTP_201_CREATED)
 
 
+@api_view(['POST'])
+@permission_classes([IsAuthenticated])
+@permission_required('tickets.add_issuethread_manual', raise_exception=True)
+def manual_ticket(request):
+    issue = IssueThread.objects.create(
+        name=request.data['name'],
+        manually_created=True,
+    )
+    email = Email.objects.create(
+        issue_thread=issue,
+        sender=request.data['sender'],
+        recipient=request.data['recipient'],
+        subject=request.data['name'],
+        body=request.data['body'],
+    )
+    systemevent = SystemEvent.objects.create(type='email received', reference=email.id)
+    channel_layer = get_channel_layer()
+    async_to_sync(channel_layer.group_send)(
+        'general', {"type": "generic.event", "name": "send_message_to_frontend", "event_id": systemevent.id,
+                    "message": "email received"}
+    )
+    return Response({'status': 'ok'}, status=status.HTTP_201_CREATED)
+
+
 router = routers.SimpleRouter()
 router.register(r'tickets', IssueViewSet, basename='issues')
 
 urlpatterns = router.urls + [
     path('tickets/<int:pk>/reply/', reply, name='reply'),
+    path('tickets/manual', manual_ticket, name='manual_ticket'),
 ]

core/tickets/migrations/0002_issuethread_manually_created.py

@@ -0,0 +1,18 @@
+# Generated by Django 4.2.7 on 2023-12-17 23:50
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='issuethread',
+            name='manually_created',
+            field=models.BooleanField(default=False),
+        ),
+    ]

core/tickets/models.py

@@ -10,6 +10,7 @@ class IssueThread(SoftDeleteModel):
     state = models.CharField(max_length=255, default='new')
     assigned_to = models.CharField(max_length=255, null=True)
     last_activity = models.DateTimeField(auto_now=True)
+    manually_created = models.BooleanField(default=False)
 
     class Meta:
         permissions = [

web/src/components/Matrix2D.vue

@@ -1,5 +1,5 @@
 <template>
-    <table class="table table-striped table-dark">
+    <table class="table table-striped table-dark" style="table-layout: fixed">
         <thead>
         <tr>
             <th scope="col"></th>

web/src/components/Matrix3D.vue

@@ -1,5 +1,5 @@
 <template>
-    <table class="table table-striped table-dark">
+    <table class="table table-striped table-dark" style="table-layout: fixed">
         <thead>
         <tr>
             <th scope="col"></th>