add tickets module

core/core/settings.py

@@ -56,6 +56,7 @@ INSTALLED_APPS = [
     'channels',
     'authentication',
     'files',
+    'tickets',
     'inventory',
     'notify_sessions',
 ]

core/tickets/migrations/0001_initial.py

@@ -0,0 +1,48 @@
+# Generated by Django 4.2.7 on 2023-12-09 02:13
+
+from django.db import migrations, models
+import django.db.models.deletion
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='IssueThread',
+            fields=[
+                ('is_deleted', models.BooleanField(default=False)),
+                ('deleted_at', models.DateTimeField(blank=True, null=True)),
+                ('id', models.AutoField(primary_key=True, serialize=False)),
+                ('name', models.CharField(max_length=255)),
+                ('state', models.CharField(default='new', max_length=255)),
+                ('assigned_to', models.CharField(max_length=255, null=True)),
+                ('last_activity', models.DateTimeField(auto_now=True)),
+            ],
+            options={
+                'permissions': [('send_mail', 'Can send mail')],
+            },
+        ),
+        migrations.CreateModel(
+            name='StateChange',
+            fields=[
+                ('id', models.AutoField(primary_key=True, serialize=False)),
+                ('state', models.CharField(max_length=255)),
+                ('timestamp', models.DateTimeField(auto_now_add=True)),
+                ('issue_thread', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='state_changes', to='tickets.issuethread')),
+            ],
+        ),
+        migrations.CreateModel(
+            name='Comment',
+            fields=[
+                ('id', models.AutoField(primary_key=True, serialize=False)),
+                ('comment', models.TextField()),
+                ('timestamp', models.DateTimeField(auto_now_add=True)),
+                ('issue_thread', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='comments', to='tickets.issuethread')),
+            ],
+        ),
+    ]

core/tickets/migrations/0002_alter_issuethread_options_and_more.py

@@ -0,0 +1,22 @@
+# Generated by Django 4.2.7 on 2023-12-22 20:57
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.AlterModelOptions(
+            name='issuethread',
+            options={'permissions': [('send_mail', 'Can send mail'), ('add_issuethread_manual', 'Can add issue thread manually')]},
+        ),
+        migrations.AddField(
+            model_name='issuethread',
+            name='manually_created',
+            field=models.BooleanField(default=False),
+        ),
+    ]

core/tickets/models.py

@@ -0,0 +1,33 @@
+from django.db import models
+from django_softdelete.models import SoftDeleteModel
+
+from inventory.models import Event
+
+
+class IssueThread(SoftDeleteModel):
+    id = models.AutoField(primary_key=True)
+    name = models.CharField(max_length=255)
+    state = models.CharField(max_length=255, default='new')
+    assigned_to = models.CharField(max_length=255, null=True)
+    last_activity = models.DateTimeField(auto_now=True)
+    manually_created = models.BooleanField(default=False)
+
+    class Meta:
+        permissions = [
+            ('send_mail', 'Can send mail'),
+            ('add_issuethread_manual', 'Can add issue thread manually'),
+        ]
+
+
+class Comment(models.Model):
+    id = models.AutoField(primary_key=True)
+    issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='comments')
+    comment = models.TextField()
+    timestamp = models.DateTimeField(auto_now_add=True)
+
+
+class StateChange(models.Model):
+    id = models.AutoField(primary_key=True)
+    issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='state_changes')
+    state = models.CharField(max_length=255)
+    timestamp = models.DateTimeField(auto_now_add=True)