when the 'X-Spam' flag is set in the mail header, set the state to 'pending_suspected_spam' and do not send auto-reply

core/tickets/models.py

@@ -16,6 +16,7 @@ STATE_CHOICES = (
     ('pending_physical_confirmation', 'Needs to be confirmed physically'),
     ('pending_return', 'Needs to be returned'),
     ('pending_postponed', 'Postponed'),
+    ('pending_suspected_spam', 'Suspected Spam'),
     ('waiting_details', 'Waiting for details'),
     ('waiting_pre_shipping', 'Waiting for Address/Shipping Info'),
     ('closed_returned', 'Closed: Returned'),
@@ -46,6 +47,11 @@ class IssueThread(SoftDeleteModel):
     event = models.ForeignKey(Event, null=True, on_delete=models.SET_NULL, related_name='issue_threads')
     manually_created = models.BooleanField(default=False)
 
+    def __init__(self, *args, **kwargs):
+        if 'initial_state' in kwargs:
+            self._initial_state = kwargs.pop('initial_state')
+        super().__init__(*args, **kwargs)
+
     def short_uuid(self):
         return self.uuid[:8]
 
@@ -110,8 +116,9 @@ def set_uuid(sender, instance, **kwargs):
 
 @receiver(post_save, sender=IssueThread)
 def create_issue_thread(sender, instance, created, **kwargs):
-    if created:
-        StateChange.objects.create(issue_thread=instance, state='pending_new')
+    if created and instance.state_changes.count() == 0:
+        initial_state = getattr(instance, '_initial_state', None)
+        StateChange.objects.create(issue_thread=instance, state=initial_state if initial_state else 'pending_new')
 
 
 class Comment(models.Model):