c3lf-system-3/core/tickets/models.py

from django.db import models
from django_softdelete.models import SoftDeleteModel

from inventory.models import Event

STATE_CHOICES = (
    ('pending_new', 'New'),
    ('pending_open', 'Open'),
    ('pending_shipping', 'Needs to be shipped'),
    ('pending_physical_confirmation', 'Needs to be confirmed physically'),
    ('pending_return', 'Needs to be returned'),
    ('waiting_details', 'Waiting for details'),
    ('waiting_pre_shipping', 'Waiting for Address/Shipping Info'),
    ('closed_returned', 'Closed: Returned'),
    ('closed_shipped', 'Closed: Shipped'),
    ('closed_not_found', 'Closed: Not found'),
    ('closed_not_our_problem', 'Closed: Not our problem'),
    ('closed_duplicate', 'Closed: Duplicate'),
    ('closed_timeout', 'Closed: Timeout'),
    ('closed_spam', 'Closed: Spam'),
)


class IssueThread(SoftDeleteModel):
    id = models.AutoField(primary_key=True)
    name = models.CharField(max_length=255)
    state = models.CharField('state', choices=STATE_CHOICES, max_length=32, default='pending_new')
    assigned_to = models.CharField(max_length=255, null=True)
    last_activity = models.DateTimeField(auto_now=True)
    manually_created = models.BooleanField(default=False)

    class Meta:
        permissions = [
            ('send_mail', 'Can send mail'),
            ('add_issuethread_manual', 'Can add issue thread manually'),
        ]


class Comment(models.Model):
    id = models.AutoField(primary_key=True)
    issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='comments')
    comment = models.TextField()
    timestamp = models.DateTimeField(auto_now_add=True)


class StateChange(models.Model):
    id = models.AutoField(primary_key=True)
    issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='state_changes')
    state = models.CharField(max_length=255)
    timestamp = models.DateTimeField(auto_now_add=True)