c3lf-system-3/core/tickets/api_v2.py

import logging

from django.urls import path
from rest_framework.decorators import api_view, permission_classes, authentication_classes
from rest_framework import routers, viewsets, serializers, status
from rest_framework.response import Response
from asgiref.sync import async_to_sync

from core.settings import MAIL_DOMAIN
from mail.models import Email
from mail.protocol import send_smtp, make_reply, collect_references
from tickets.models import IssueThread


class IssueSerializer(serializers.ModelSerializer):
    timeline = serializers.SerializerMethodField()

    class Meta:
        model = IssueThread
        fields = ('id', 'timeline', 'name', 'state', 'assigned_to', 'last_activity')
        read_only_fields = ('id', 'timeline', 'last_activity')

    @staticmethod
    def get_timeline(obj):
        timeline = []
        for comment in obj.comments.all():
            timeline.append({
                'type': 'comment',
                'id': comment.id,
                'timestamp': comment.timestamp,
                'comment': comment.comment,
            })
        for state_change in obj.state_changes.all():
            timeline.append({
                'type': 'state',
                'id': state_change.id,
                'timestamp': state_change.timestamp,
                'state': state_change.state,
            })
        for email in obj.emails.all():
            timeline.append({
                'type': 'mail',
                'id': email.id,
                'timestamp': email.timestamp,
                'sender': email.sender,
                'recipient': email.recipient,
                'subject': email.subject,
                'body': email.body,
            })
        return sorted(timeline, key=lambda x: x['timestamp'])


class IssueViewSet(viewsets.ModelViewSet):
    serializer_class = IssueSerializer
    queryset = IssueThread.objects.all()
    permission_classes = []
    authentication_classes = []


@api_view(['POST'])
@permission_classes([])
@authentication_classes([])
def reply(request, pk):
    issue = IssueThread.objects.get(pk=pk)
    # email = issue.reply(request.data['body']) # TODO evaluate if this is a useful abstraction
    references = collect_references(issue)
    most_recent = Email.objects.filter(issue_thread=issue, recipient__endswith='@' + MAIL_DOMAIN).order_by(
        '-timestamp').first()
    mail = Email.objects.create(
        issue_thread=issue,
        sender=most_recent.recipient,
        recipient=most_recent.sender,
        subject=f'Re: {most_recent.subject}',
        body=request.data['message'],
        in_reply_to=most_recent.reference,
    )
    log = logging.getLogger('mail.log')
    async_to_sync(send_smtp)(make_reply(mail, references), log)

    return Response({'status': 'ok'}, status=status.HTTP_201_CREATED)


router = routers.SimpleRouter()
router.register(r'tickets', IssueViewSet, basename='issues')

urlpatterns = router.urls + [
    path('tickets/<int:pk>/reply/', reply, name='reply'),
]